Customer Service and Support Solutions for Enhanced Customer Experience
iSupport , is our flagship Service offering 360 solution for customer support and serveries that recoup’s customer acquisition costs and cultivate a loyal following , leaving the customer feeling valued respected & enables you to stand out from your competition, maintain a positive reputation among future customers and encourage existing customers to purchase again.
Our Solutions help you manage customer insights and inspire engagement to deliver a positive experience and there's no reason for them to look elsewhere. Integrated by aggregating the ‘hard’ and ‘soft’ data across all channels of customer touchpoints & across multiple channels and from different data sources, yet undiluting the personalization
WhatsApp Notifications / Chatbot
WhatsApp to connect with over 1.5 billion users across 180 countries in a simple, reliable, secure way to contact their friends and family & you can now reach you, customers, via the same means. Seamlessly Integrate WhatsApp Business API solution delivers superior customer experience including real-time communications, faster response times, and smarter resolutions & drive customer engagement.
- Rich Media Notifications.
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Documents Sharing
- Conversational Commerce
- Creative Communications
ChatBots / Live Chat
Live chat is an awesome technology. When used properly, you can answer almost all support queries much quicker — but unless you think carefully about implementation, it could leave your customers unhappy. We Help you Combine Human Expertise and AI efficiency for powerful customer service to ensure your chatbot delivers a dynamic and personalized experience that your customers will love.
- Instant Response
- Ease of use
- Cost Efficiency
- Blended with Human Touch
Help Desk Ticketing System
Pouring emails for support can be a tedious task and ticketing system makes it easy for your business to track, prioritize, and solve customer support tickets for inquiries. Unfortunately – all when it comes to efficiency, not all ticket management systems are created equal, let us help you get the right support ticketing software for your business.
- Multi-Channel
- Automate Repetitive Tasks
- Add Real-Time chat
Interactive Voice Response
The lovely voice telling customer to “Press 1 for Support”, often backfires when this simple ( yet Powerful ) tool is not used to best of its ability. IVR telephony menus can be tricky and we do it just the right way for segmentation and routing of callers to the most appropriate agent within your team, without compromising the monitoring and audit trails of all the calls.
- MultiLingual
- Lowered Costs
- Available 24*7
- Automated Self-Service
- Personalized Information
- Streamlined Processes
Phone Support
Phone support service is among the most preferred methods for customers seeking assistance to critical and sensitivity issues for which they expect a resolution in real time or a helpful advice on how a certain problem can be resolved. Delivered on the moment and any interruption in Phone Support has an immediate effect on the users’ Experience , Our Time Tested Solutions Make Sure that Does Not Happen With You.
- Inbound and Outbound
- Real-time, Historical Reporting
- Call Recording
Learning Management System
Getting new employees up to that same level of performing support agents quickly can be a challenge to meet your growth, especially where information often needs to be accessed immediately to solve critical issues to substantial business problems. Our LMS program on how to use your support software is a cost-effective solution to build core knowledge on a topic without extensive training on the basics.
- Anytime Learning
- No More Rookies
- Consistent and Sequential
- Reduces Training Costs
Feedback Management
Customer feedback is essential for any business ( Love it or Hate it,) & one of the best ways to improve products and services enhance the customer experience as well. Effective Use of Our Customer Feedback Management (CFM) can make the process of collecting customer feedback and help you make changes in your operational processes/product/services, for the better.
- Ask
- Categories
- Act
- Follow Up
