About the Role
For one of the Largest Auto Aftermarket Companies in the World , we are looking for a self-starter Field Support Executive to deliver the desired customer service experience by periodically visiting to a select target audience . The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. No Direct Sales are Involved , but any coming from your efforts get you an Incentive.
Role: Field Support Executive | Experience: 0 – 2 years | Opening(s): 2 (each location) | Locations: Multiple
Any Graduate holding 0- 2 years of experience in field support , having good communication skills and strong multi- tasking abilities, highly self-motivated and able to work independently with minimal supervision.
Sounds like you?
Best suited for someone who is Proactive and possess Strong multi- tasking and organizational skills , willing to go extra mile to support current potential customers by answering product and service questions; suggesting information about other products and services. Wanting to set standards in excellent service & maintain high customer satisfaction. Ability to work flexible shifts and to adapt to changing work schedules,.
What Do We Expect ?
- Have a Valid Drivers Licence & a Two Wheeler + 4G Smartphone.
- Must have Proper Knowledge about his assigned Local Area.
- Knowledge of Spoken and Written English.
- Familiar with Basic Computer Skills , MS Office, Email etc.
- Willing to Travel to Customer in an Assigned Territory (City / Towns).
- Self-motivated & able to work independently with minimal supervision.
- Some experience in field service / visits would be added advantage.
What Would You Be Doing
- Periodically Visit Customers In Assigned Area / City , following all company’s filed procedures and protocols.
- Perform Assigned Tasks During the Visit and Update in Reporting APP.
- Act as the Primary Point of Contact to Customers , Identify & understand their concerns & problems.
- Handhold & Guide Customers of Various Offers and Promotions from time to time for effective engagement.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Build positive Relationships & Brand Recall / Engagement with customers.
|List of Cities Where Hiring
|South West Delhi
|North West Delhi