Field Support Executive

About the Role

For one of the Largest Auto Aftermarket Companies in the World , we are looking for a self-starter Field Support Executive to deliver the desired customer service experience by periodically visiting to a select target audience . The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. No Direct Sales are Involved , but any coming from your efforts get you an Incentive.

Role: Field Support Executive | Experience: 0 – 2 years | Opening(s): 2 (each location) | Locations: Multiple

Education

Any Graduate holding 0- 2 years of experience in field support , having good communication skills and strong multi- tasking abilities, highly self-motivated and able to work independently with minimal supervision.

Sounds like you?

Best suited for someone who is Proactive and possess Strong multi- tasking and organizational skills , willing to go extra mile to support current potential customers by answering product and service questions; suggesting information about other products and services. Wanting to set standards in excellent service & maintain high customer satisfaction.  Ability to work flexible shifts and to adapt to changing work schedules,.

What Do We Expect ?

• Have a Valid Drivers Licence & a Two Wheeler + 4G Smartphone.
• Must have Proper Knowledge about his assigned Local Area.
• Knowledge of Spoken and Written English.
• Familiar with Basic Computer Skills , MS Office, Email etc.
• Willing to Travel to Customer in an Assigned Territory (City / Towns).
• Self-motivated & able to work independently with minimal supervision.
• Some experience in field service / visits would be added advantage.

What Would You Be Doing

• Periodically Visit Customers In Assigned Area / City , following all company’s filed procedures and protocols.
• Perform Assigned Tasks During the Visit and Update in Reporting APP.
• Act as the Primary Point of Contact to Customers , Identify & understand their concerns & problems.
• Handhold & Guide Customers of Various Offers and Promotions from time to time for effective engagement.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive Relationships & Brand Recall / Engagement with customers.